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We read everything, and we particularly want to hear about anything on the site that is wrong.

Something here is wrong

This is the message we most want. Send the link to the page and what you saw — an age limit that turned your child away when we said they were admitted, a group cap that did not hold, a price nothing like the one we showed, a tour we called per-group that charged per person.

Experience facts are re-pulled from the operator’s own feed every day, so most errors correct themselves within a day of the operator fixing them. What we need to hear about is the other kind: where our reading of the data is wrong, or where an operator publishes something that is not true in practice. Those we investigate by hand, and where the fix is a change to how the whole site reads that field, we make it and say so on How it works.

If you run an experience

We list what you publish through the Viator Partner API — your pricing model, age bands, group limits, inclusions and cancellation terms — with the date we last read them. We do not charge for inclusion, do not take payment for placement, and cannot move you up the page. If your listing here misrepresents you, the fastest fix is usually correcting it at source, since we re-read it daily; tell us either way and we will check that we are reading it correctly.

One thing worth knowing: we drop accessibility claims that are physically impossible for the activity — a stroller ticked on a snorkelling tour, for instance — rather than repeat them. If we have dropped one of yours in error, tell us.

If you run a property

Our accommodation records are read by hand from your own published room pages. If a room configuration here doesn’t match what you currently publish, send us the property name and a link — we re-check it, update the record, and change the verification date shown on the card. We list properties on the basis of published room information and do not charge for inclusion.

What we can’t help with

We are not a travel agent and take no bookings. We cannot make, change or cancel a reservation, we have no access to your booking, and we hold no inventory. For anything to do with an actual booking — availability, payment, cancellation, a refund, or a supplier who did not turn up — contact the operator or the platform you booked through. Where you reached them through a link on this site, that is Viator.